The Guest Experience Assistant Manager at Zero Bond Las Vegas is responsible for ensuring a seamless & personalized arrival experience for all Zero Bond members and guests. This individual will lead the Host team, oversee all reception operations, reservations and general inquiries and ensure operational success and the highest standard of service.  The ideal candidate is a natural leader with strategic oversight and hands-on engagement, ensuring that every guest interaction reflects the club's commitment to luxury and discretion.Key Responsibilities:Oversee daily front desk responsibilities including member check-ins, guest list management, reservations, and general inquiries.Resolve member challenges and special requests within limits of authority and empowerment in a timely manner by coordinating with upper management or membership team.Actively promote and use Zero Bond & Wynn’s core values to lead by example when interacting with members and guests.Maintain and enforce club policies, ensuring a smooth and professional front desk environment.Provide regular training, coaching, and performance feedback to Host team members.Handle guest complaints, feedback, or sensitive service issues with discretion and urgency.Collaborate with all departments (events, membership & operations) to facilitate VIP visits, event check-ins & daily club activities.Assist in the recruitment and interview process for host team; conduct initial screening of all possible candidatesAccurately complete checklists and reports associated with specific shifts and pass down appropriate information.Optimize front desk workflows and SOPs to improve efficiency and service standards.Maintain a consistent and visible presence at the front desk and on the floor; lead by example in service delivery and team morale.Track guest feedback and service insights to inform the General Manager.Ensure opening/closing checklists, health codes, SOPs, and safety protocols are adhered to daily.Ensure reception areas are consistently organized, well-presented, and aligned with the brand’s luxury aesthetic.Monitor and correct performance of employees; Coach/Counsel employees as needed; Issue Disciplinary
