Desktop Engineer I

Desktop Engineer I

03 Jul 2022
Nevada, Las vegas, 89101 Las vegas USA

Desktop Engineer I

Overview:A Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer.Responsibilities:Assisting with the support of all aspects of LAN-based networking

Assisting with the installation and maintenance of all computer hardware and software

Assisting with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software

Cabling new and existing locations for new network, phone or other equipment

Repairing or upgrading computer systems as needed

Providing Tier 1 level support on hardware and software technical issues

Responsible for scheduled outside work hours tasks and on-call responsibilities to handle outages outside of work hours.

Any other duties that the Director of Desktop Support, Desktop Manager, Lead Desktop Engineer, or Regional Lead Desktop Engineer may find necessary

Qualifications:Must be a computer course student, graduate or have computer related work experience.

Great communication, capable of taking care of people's requests, good customer skills and patience.

Strong understanding of network routing protocols and their practical applications on global networks

Experience in managing distributed inventory of network equipment

Experience in virtual networking setup using VMware

Experience with Cisco and Juniper product lines at a technical and hardware level

Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices

Experience with VoIP and supporting VoIP over a production WAN

Ability to view a computer monitor for several hours at a time

Candidates must have open availability and able to work additional hours as needed

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