The Executive Host position will be responsible for the continuous acquisition of new casino slot & table games players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing. The Executive Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary. Job ResponsibilitiesResponsible for identifying and capturing premium casino guests both internally and externally, reviewing credit reports for credit worthiness, assisting in planning and participating with player development events.Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams.Must meet monthly production, sales, special event/guest participation, and telemarketing goals.Develop one-on-one relationships with guests and provide exceptional service to cultivate and maintain relationships.Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using the Wynn Rewards program.Arrange reservations, transportation and accommodations for guests.Use sound judgment and make decisions in accordance with established comp and expense guidelines.Perform other related duties as required.CompetenciesOutstanding customer service and communication skills for telemarketing and greeting guests.Ability to think independently in making real-time decisions to maximize guest service experience.Highly organized, self-motivated and detail oriented.Possess sharply honed interpersonal skills, inspire confidence and exude authenticity in both guest and team interactions.Effective time management skills and ability to perform multiple tasks simultaneously.Technical capacity: proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred.Must always present sharp, well-groomed professional appearance.Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates in both an office and casino environment.Position Type/Expected Work HoursThis is a full-time position. Must be flexible regarding schedule with the ability to work varied days and times.
