Job DescriptionFinancial Svcs Spec 1 – Job Description For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Financial Services Specialist, you will be an Ambassador for Nordstrom, handling phone calls from customers in a virtual environment. A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Financial Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment. This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Nevada Hours of Operation: 365 days a year, 5:00AM-12:00AM (midnight) PSTShifts:
Full-time positions
Set schedules available at time of offer
Morning, afternoon, and evening shifts – start times available depend on business needs
Expect to work at least one weekend day per week
Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays
Orientation: 1 week (Tuesday – Friday), 7:00AM – 4:00PM PSTTraining: 7 weeks, (Monday – Friday) 7:00AM – 4:00PM PST
Must successfully complete a two-tiered training program
Pay:
Eligible to earn incentive once graduated from training
Shift differential pay available
Work from home subsidy $50/month
A day in the life…
Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls
Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments
Perform other duties as assigned
You own this if you have…
1+ years of experience in customer service
A quiet, distraction free, secure workspace (work cannot be done outside of declared home office)
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership
The ability to work a flexible schedule based on department needs, including nights and weekends
Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download. Internet connection must be wired to modem; wireless internet connection not permitted.
Clear and professional communication skills with customers and co-workers, both verbally and written
The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
The ability to work with integrity and respect confidentiality
The ability to independently apply strong analytical, problem-solving and decision making-skills
We’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important pointsThe job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range DetailsThe pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.Nevada: $16.50-$28.00 hourlyAbout UsWe’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.Come on! Join us!
