Responsible for managing all group housing room blocks to include: processing rooming lists for large city wide events and in-house programs; managing room blocks (cut off dates, guest room pick-ups, upgrades, etc); creating group codes and weblinks for direct reservations; setting up and managing sub blocks; and assisting with all other client’s housing related needs. Role and Responsibilities: (Includes but is not limited to the following) Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures,   and standards.Foster and promote a cooperative working climate, maximizing productivity and associate morale.Maintain positive guest and associate relations at all times.Review and analyze all reports pertaining to multi revenue, room commitment, & Passkey reservation activityWork closely and develop a relationship with Group Meeting Planners and Group Housing Agencies to ensure that all aspects of their group’s reservation process exceed their expectations.Attend Pre-Con meetingsGain and develop working knowledge of Ivvy, Passkey, LMS, and other reservation systemsComplete other duties or projects as assigned by management.Gain a comprehensive understanding of the competition and marketplace and utilize this information to help strategize the future decisions and direction of the hotel.Have a complete understanding of the hotel’s segmentation and channel mix.Work with Orlando Reservations as needed.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Answer reservation questions from Front Desk/ Accounting/ Reservation Specialist/ Group.
