Scheduling & CoordinationSchedule, assign, and confirm inspection appointments for technicians based on customer needs, code requirements, and company priorities.Maintain inspection calendars to ensure timely completion of recurring inspections and compliance deadlines.Coordinate with field technicians and internal administrators to ensure availability of equipment, paperwork, and system access.Customer Service & CommunicationServe as the primary point of contact for customers regarding inspection scheduling, updates, and follow-ups.Respond promptly to customer inquiries and resolve scheduling conflicts or rescheduling requests.Communicate inspection results and next steps (repairs, deficiencies, follow-ups) to customers in a professional and timely manner.Compliance & DocumentationTrack inspection frequencies to ensure all customers remain compliant with local, state, and NFPA requirements.Review inspection reports for accuracy and completeness before distribution.Ensure deficiencies and recommendations are documented, communicated, and routed to the appropriate department for follow-up.Maintain organized inspection records in company systems.Administrative SupportGenerate inspection proposals and renewal reminders.Assist with billing coordination for inspection services.Support management with reporting on inspection volumes, completion rates, and outstanding deficiencies.
