The Marketing Model Bartender is responsible for creating the ultimate guest experience by utilizing functional details of a reservation/guest interaction and executing a specific food and beverage game plan to exceed expectations. The Bartender will greet guest, learn about their preferences, answer questions, recommend menu items, prepare and serve beverages and food.Key ResponsibilitiesDaily OperationsWelcome guest/s, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.Guide guests through all phases of their experience at bar/ lounge.Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.Checking identification to ensure guests are the legal age to purchase alcohol.Taking inventory and ordering supplies to ensure bar and tables are well-stocked.Consistently follow sequence of service utilizing all proper procedures standardized by the room management.Responsible for taking food/beverage orders and carrying out wine/beverage service.Responsible for checking on the guest throughout service.Completing opening and closing side work.Maintaining health code standards.Handling guest checks and other related financial truncations (itemize bills correctly and efficiently secure payment).Bid farewell to guests, using guest’s name when known, and encourage them to return.Maintain a level of professionalism.Anticipate the guests’ needs and responding appropriately with a sense of urgency.Work as a team, assisting all guests’ and employees’ needs and inquiries.Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately.Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floor.Maintain complete knowledge of designated glassware and garnishes for each drink.Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications.Perform other job-related duties as requested.Guest ServicesEnsure that all guests feel welcome and are given responsive, professional, gracious service at all timesNatural communicator with excellent customer service skillsCompany and Department Responsibilities
