The Operations Supervisor is responsible for managing the daily operations of the Encore Beach Club experience. Operate the outlet efficiently within pre-established cost controls, managing, scheduling and training staff, monitoring staff performance, maintaining the department in accordance with Health Department standards, and ensuring customer satisfaction through application of the outlet and Wynn Las Vegas service standards. All duties and assignments are to be performed according to departmental and Wynn company policy and procedure.  Service should be consistent with Forbes 5 Star Standard rating.Job Specific Duties & Expectations:Ensure the venue runs according to established operating policies and proceduresConduct pre-shifts, communicate operational details, and handle VIP services dailyManage administrational dutiesCreate a work environment that promotes teamwork, mutual respect, and employee satisfaction.Manage the research, development, and implementation of new ideas (products, service techniques, environmental additions) to ensure the venue remains competitive and relevantCorrect any deviations from service procedures swiftly through on the job training, one on one’s, and testing.Establish and maintain positive relationships/rapport with all (internal/external) guests, focusing efforts to exceed guest expectations at every opportunityIdentify and anticipate customers’ needs and expectations, while fulfilling Wynn’s Brand ValuesAccommodate all special guest engagements or celebrations, extending offers to amplify the experience.Request feedback and gather specific information (cleanliness, food/beverage quality, service) concerning the experience.Be knowledgeable in all facets of the work environment (hotel, other departments, etc.) to ensure all guest inquiries are handled properly.Address all guests’ requests (verbal, on-line, Medallia, etc) and handle complaints in a satisfying and timely manner.Provide feedback to guests’ recommendations and share their ideas with staff and management and include in planning and operationsAbility to lead and manage multiple personnel in a fast-paced environment Ability to solve problems and execute job functions in an ever-changing environmentAdhere to and enforce company specific safety policies
