General Summary Of Duties:Supervises the daily operation of the poker room. Implements and administers Poker Room policies and procedures established by the Casino Operations management. Seeks to drive business to the Poker Room, making it welcoming and guest service orientated. Supervise employees to accomplish customer service and satisfaction goals. Be competent in working all positions in order to train and assist with problem solving. Ensure transactions are done correctly to safeguard Westgate assets. Complete all shift paperwork. Ensure compliance with gaming regulations. Analyze facts in disputes to determine solutions within guidelines for guest satisfaction.
