General Summary Of Duties:Respond to all relevant incidents to gather and record accurate information. Conduct a field investigation, record the location and description of evidence and its preservation. Document all facts and information to identify the type of incident. Take photographs of an incident relevant to the event that clearly illustrates what occurred at the time of the incident. Include signage of nearby buildings of property landmarks to indicate the location of the incident. Complete clear, concise, and chronological reports. Complete all reports by documenting observations, information, occurrences, and surveillance activities, interviewing witnesses, and obtaining witness/victim/employee statements. Role and Responsibilities: (Includes but is not limited to the following)Ability to respond to all incidents, including emergencies (i.e., CPR, first aid, fire, and other medical emergencies), undesirable conduct, and violations on property, policy, or civil law as warranted for the safety/security of team members, guests, and property safety/security.Effectively document all incidents and events into security incident reports, ensuring these reports will be complete and accurate relevant to the incident.Ability to gather and record facts of what occurred during an incident. Create reports for documentation of facts that can be used to examine past events, keep other officers informed, continue investigations and possible documentation for court cases.Effectively identify and use all forms and documents that are relevant to Preliminary Investigations at Westgate Resorts.Effectively utilize internal computer programs to effectively document incidents.Ability to provide instructions or guidance for team members and guest safety.Ability to observe and identify potential security/safety risks, suspicious persons/activity, or undesirable conditions or hazards.Ability to take clear photographs relevant to the event illustrating what occurred using company issued equipment.Ability to secure a scene to make the area safe and to assist in de-escalation.Ability to safeguard evidence, ensuring proper chain of custody and preservation is maintained.Ability to investigate safety/security matters on behalf of team members and guests.Have attention to detail and ability to conduct interviews to obtain facts regarding an incident.Able to distinguish facts vs. opinions.Ability to understand common violations of local laws and ordinances to identify the type of incident.Ability to display time management skills and meet all deadlines implemented.Ability to adapt and work extended hours to complete reports.Maintain excellent communication with team members and guests while assuring a positive and professional work environment; Responsible for creating, practicing, supporting, and promoting Westgate's service excellence standards culture at all times; Practice teamwork, support all team members and treat each with the same respect we treat guests to create an energized, positive and productive work environment.Maintain excellent communication with and assist local, state, and federal governmental agencies as directed by Management. Maintain strict confidentiality of classified/ sensitive information and ensuring the information is kept in secure locations at Westgate property.Ability to clearly communicate via two-way radios and telephones to the Dispatcher or Manager for directions/ instructions and assistance as well as fellow officers.Ability to remain calm and alert, especially during emergencies and heavy property activity, serving as a role model for other team members.Perform all basic functions and duties of a security officer.Other duties as assigned by Management.
