Essential Experience & Skills· 10+ years in process architecture, business analysis or operational transformation -with at least five years in financial services· Deep domain expertise in credit card or consumer lending back-office operations - specifically across two or more of: fraud management, disputes, collections, FCRA/bureau operations, phone servicing, payments· Proven experience leading process discovery and current-state documentation at scale (100+ processes)· Strong working knowledge of regulatory landscape - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management· Experience designing processes for case management platforms - Pega, Appian, homegrown, or equivalent· Fluent in swim-lane process mapping tools - Visio, Lucidchart, draw.io or equivalent· Comfortable facilitating workshops with VP and SVP-level operational and technology stakeholders· Strong commercial awareness - able to build and validate Green savings cases and ROI models· Experience with prioritisation frameworks and backlog management in an agile delivery context· Strong written communication - capable of producing board-ready discovery packs and executive presentationsDesirable· Experience with card processing systems - TSYS, FDR/First Data, Hogan, FIS· Exposure to bureau interfaces -e-OSCAR, Metro 2 furnishing, ACDV/AUD processing· Experience with collections workbench platforms and bankruptcy workflow (Chapter 7 and Chapter 13)· Six Sigma Green Belt or Black Belt· Experience sizing and presenting commercial business cases for technology transformation programmes· Process discovery tools such as Celonis.Regards,Mohammed ilyas,PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
