The Restaurant Manager for Delilah at Wynn Las Vegas is responsible for leading daily operations within a high-profile, luxury dining and entertainment venue. This role ensures seamless execution of service, exceptional guest experiences, and alignment with Wynn’s Forbes Five-Star standards.Delilah operates as a modern-day supper club, blending fine dining, live entertainment, and nightlife energy. The Restaurant Manager must deliver elevated hospitality while managing a dynamic environment that includes VIP clientele, high-volume service periods, and entertainment-driven dining.Key ResponsibilitiesOperational LeadershipOversee all front-of-house operations, ensuring seamless service flow across dining, lounge, and entertainment componentsManage opening, operating, and closing procedures to ensure readiness and adherence to Wynn standardsMonitor dining room pacing, table turns, and guest flow to maximize both experience and revenueEnsure all environmental elements (lighting, music, temperature, presentation) align with the Delilah brand experienceGuest Experience & VIP ServiceDeliver highly personalized service aligned with Wynn’s luxury hospitality standardsEngage and interact with VIP guests, ensuring expectations are anticipated and exceededResolve guest concerns immediately, implementing service recovery strategies when neededCollaborate with VIP Services, Nightlife, and Casino Marketing teams to enhance guest experiencesTeam Leadership & DevelopmentRecruit, train, mentor, and supervise FOH team members including servers, hosts, and support staffConduct pre-shift meetings to communicate VIPs, events, entertainment schedules, and service prioritiesFoster a high-performance culture that promotes professionalism, accountability, and collaborationProvide coaching, performance evaluations, and corrective action when requiredFinancial & Business ManagementDrive revenue through optimized seating strategies, upselling, and premium guest experiencesMonitor labor, scheduling, and productivity to meet financial targetsControl inventory and purchasing, ensuring alignment with cost objectivesAnalyze business trends, guest feedback, and performance metrics to improve operationsEntertainment & Event IntegrationCoordinate closely with entertainment, nightlife, and event teams to execute nightly programmingEnsure smooth transitions between dining, live performances, and late-night atmosphereSupport private events, special activations, and high-profile bookingsCompliance & Brand StandardsEnsure adherence to all health, safety, and sanitation regulationsMaintain compliance with company policies and Nevada regulatory requirementsUphold Wynn grooming, uniform, and presentation standards across all team membersAct as an ambassador of the Wynn brand and Delilah concept
