Monitoring activity of all shift personnel to assure all duties are completed as assigned and responding, if necessary, to make decisions on items of major importance. Also upkeep of administrative office records. Read and approve all shift paperwork prior to it being processed.Role and Responsibilities: (Includes but is not limited to the following)Primary responsibility is to manage, train and lead security staff in the protection of guests, Team Members, and assets of Westgate Resorts. Additionally, will ensure to monitor shift activity and ensure all tasks are completed properly as assigned.Assist with protecting the welfare of the employees and guests of the casino and hotel.Additionally, oversees and manages all aspects for venue and special events while providing operational guidance to full-time and part-time event security staff.Conduct and disseminate instructions, shift activity, crime alerts and pass-on information to security officers and relief management through pre shift meetings.Ability to schedule and assign officers to specific posts and areas accordingly.Inform hotel executives of major problems and action taken following Hotel/department policy.Ensure all team members are following all departmental policies and procedures.Build and maintain relationships with outside agencies and act as a liaison to Local, State and Federal Law Enforcement and Emergency Medical Services.Be on call and available to respond to incidents and departmental needs on short notice. Also be able to adapt and work extended hours if necessary.Respond to incidents, such as medical events and critical events, and assume control of incident scenes.Administer progressive disciplinary actions to subordinate team members as required under department and company standards.Assists in the continued development of security officers in the performance of their duties.Maintain clear and open communication across all levels and departments.Clearly and properly communicate by means of electronic communications, phone and radio devices.If necessary, testify in legal proceedings as needed.Other duties and assignments as directed by the Director of Security and the Vice President of Surveillance/Security.
