Position SummaryThe Security Dispatcher is responsible for coordinating security personnel, monitoring communications, responding to incidents, and maintaining accurate records. The dispatcher serves as a central point of communication between security officers, supervisors, clients, emergency services, and company management.Essential Duties and ResponsibilitiesMonitor radio, telephone, alarm, and other communication systems.Dispatch security officers to posts, incidents, emergencies, and service calls.Monitor officer locations, post assignments, and staffing levels.Coordinate coverage for open or vacant security posts.Receive and document calls, complaints, incidents, and requests for assistance.Maintain accurate daily activity logs and dispatch records.Monitor security cameras and alarm systems when assigned.Immediately notify supervisors and management of significant incidents.Contact police, fire, medical services, or other emergency personnel when appropriate.Track officer call-offs, late arrivals, and replacements.Assist with scheduling and last-minute staffing adjustments.Conduct welfare checks on officers when necessary.Communicate professionally with clients, officers, supervisors, and the public.Maintain confidentiality of company, client, employee, and security-related information.Prepare incident reports and other documentation as required.Follow all company policies, post orders, emergency procedures, and client requirements.Perform other duties as assigned by management.Preferred SkillsSecurity industry or dispatch experience.Experience using two-way radios and telephone systems.Experience with security camera or alarm monitoring systems.Strong attention to detail.Knowledge of basic emergency response procedures.Ability to work effectively in a fast-paced environment.Physical and Work RequirementsAbility to remain seated and monitor communication systems for extended periods.Ability to use a computer, telephone, radio, and other office equipment.Ability to maintain concentration during extended shifts.Ability to work under pressure and respond appropriately to emergencies.
