The Senior Manager – Corporate Operations is an important strategic role within our organization. This role is responsible for direct P&L management, talent development, operational performance and leading and executing the Team USA training strategy.  The Senior MCO is responsible for executing company initiatives, working with and through MCOs to ensure all stores are compliant with programs, standards and initiatives. The Senior MCO will work closely with the market director to ensure sales and EBITDA budgets are met then exceeded, that service and operations are up to standard and that team members have a positive work environment to learn and grow.RESPONSIBILITIES: (45%) Own the training strategy and execution of the market while managing and supporting MCO(s) and General ManagersResponsible for the training strategy and execution in the market including Ops talent pipeline development, building the GM bench, AM certification verification, S2M attendees and graduatesPartner with the market admin to publish the period training calendar each periodResponsible for the deployment of compliance training reporting, ensuring MCOs and GMs act on any gapsHost instructor led trainings such as orientation (AMO/GMO)Responsible for verifying certifications are completed accurately prior to pushing a promotion throughCascade information on new product/innovations and national calendar initiativesProactively anticipate and act on any business challenges within the business, provide recommendations on operational efficiencies and business opportunitiesConduct weekly store visits to ensure standards are being maintained and standard operating procedures are being followedEnsure all personnel and stores have appropriate tools to operate businessSupport all National calendar and innovation initiatives to ensure implementation by providing direction to MCOsAddress all problems/issues in a timely manner and identify opportunities for improvementEnsure all team members follow safety and security protocolsAttend General Manager team meetings as needed, to coach, train, and develop(30%) Achieve Operational Excellence Drive compliance of all required Team USA standards and operating procedures, including food management, labor scheduling, training courses, and daily systemsProvide direction on company, market, and area goals. Partner and MCO(s) to set goals and develop specific tactics to hit those goals.Support any National calendar initiatives that drive strategic sales to the marketReinforce execution of key Domino’s Pizza and Team USA policies and standard operating proceduresHold MCOs and GMs accountable to executing action plans, track progress and promote a sense of urgencyPartner with field support resources to address gaps when neededIdentify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps(15%) Develop TalentRecruit, manage and develop a strong team capable of meeting business objectivesDevelop professional and beneficial relationships with peers in other areas of the organization.Create action plans and provide constructive feedback to develop Team MembersConduct semi-annual performance appraisals with direct report(s)Develop the team through quarterly individual development plan meetingsProvide appropriate levels of Team Member recognition and motivation(10%) Drive EBITDA PerformanceLead P&L reviews and quarterly business reviews with GMs, MCOs and DCOIdentify under-performing stores and partner with MCO to develop plan of actionDevelop strategy to meet sales goalsAnalyze and track key financial/operational data to derive meaningful business insightsSurpass EBITDA budget for assigned stores through development and execution of store level profitability tacticsWork with the DCOs to exceed the EBITDA budget set for the market
