The Senior National Account Executive will act as a solutions-oriented leader within the Account Production team. They will be a liaison between leadership, the Account Executive (AE) team, customers, facilities, and internal Shepard departments. The Senior National Account Executive will be annually responsible for production, planning, and maintenance of trade show accounts totaling $5 million or more.Essential Job Duties
Produce Shepard’s top tier accounts nationally and confidently lead multiple account management associates on high complexity events
Successfully manage the typical books of business totaling $5 million or more
Consistently execute all AE SOPs and Best Practices including Critical Path, deadline maintenance, work order completion, invoice submissions, and on-site duties
Delegate tasks and utilize the Account Service Representative (ASR) team to effectively manage accounts sharing feedback to improve efficiency of the ASR team
Actively participate in scheduled trainings and meetings
Lead departmental projects and initiatives, individual or group training, and other custom requests for department engagement as needed
Maintain customer satisfaction feedback on all existing accounts and support relationships cross-departmentally
Cross train and have an advanced understanding of how the operations, design, customer service, sales, and accounting departments operate together to better facilitate customer needs
Educate and mentor new associates during shadow opportunities to develop and improve knowledge of on-site SOPs and best practices
Maintain contact with customers throughout the year to continue and strengthen business relationships
Assist department leadership in alleviating client pain points which may include providing guidance preshow and/or on-site
Utilize department technology with a high level of efficiency and provide training as needed
Requirements
Minimum 6 years of industry experience, 4+ years in Account Executive role preferred
Completion of designated LMS training courses or equivalent industry experience/certification
Proficient with Microsoft Office Suite
Exhibits strong time management and prioritization skills, and takes proactive action in planning
Excellent leadership, verbal, and written communication skills
Bachelor’s degree in a related field preferred, equivalent experience may be exchanged for formal education
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program
Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the companyShepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business need, job requirements and individual qualifications, and merit.
