Duties and Responsibilities:Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.Develop and implement service department processes to optimize efficiency and workflow.Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.Monitor and analyze department KPIs to drive improvement and maximize profitability.Provide training, development, and mentorship to service team members.Maintain compliance with all dealership policies, procedures, and industry regulations.Oversee the scheduling of work, staff shifts, and labor management to control costs.Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.Collaborate with other dealership departments to promote a cohesive work environment.Forecast department goals, manage budgets, and align operations with overall dealership objectives.
