The Shift Manager is responsible for Public Areas Department daily operations by ensuring smooth daily operations of the Public Areas Department, maintaining the highest standards of cleanliness in all public areas, both interior and exterior.Core Job Duties & Responsibilities:Spend up to 90% of time on the floor, actively interacting with guests and employees to ensure exceptional service delivery and operational excellence.Create and manage daily and weekly schedules, coordinating and overseeing special cleaning requests and assignments to optimize departmental efficiency.Conduct regular inspections of all public areas, both interior and exterior, during each shift to ensure quality control standards are consistently met.Oversee assistant shift manager duties and responsibilities, ensuring all sign-in sheets, key sheets, and equipment sheets are properly completed and collected at the end of each shift.Administer performance appraisals, evaluations, and disciplinary actions to employees in accordance with company policies and procedures.Ensure all storage and warehouse areas remain clean, organized, and properly maintained for optimal functionality.Monitor inventory levels of cleaning supplies and equipment, placing orders as needed to maintain adequate stock and control departmental costs.Enforce safety and compliance standards throughout the department, ensuring all employees adhere to health, safety, and sanitation regulations.Train and mentor team members on proper cleaning techniques, safety protocols, and customer service expectations to promote professional development.Address and resolve guest complaints and concerns related to public areas in a professional and timely manner, documenting incidents as required.Communicate effectively with other departments and senior management regarding operational issues, staffing needs, and departmental performance metrics.
