General Summary Of Duties:Administer department policies affecting slot play and pay out.  Supervise employees to accomplish guest service satisfaction.  Analyze facts in disputes to determine solutions within guidelines for guest satisfaction. Role and Responsibilities: (Includes but is not limited to the following)Handle slot machine questions/malfunctions.  Expedite accurately prepared tax forms and payments.Inform supervisor of daily activity, performance and decisions by written or verbal communication.Gather information from technical knowledge of slot machines, read SDS reports and calculate tax liability of slot player.Investigate compliance with written policies for employee responsibilities and behavior.Administrate control using observation of work and equipment to evaluate performance.Supervise all employees, make sure customers are being serviced and change being sold.Analyze guest requests/complaints and research evidence via mechanical observation, system 38 and SDS to determine solution within policy guidelines.  Explain same to guest's satisfaction.
