The Workforce Management Specialist is responsible for supporting the planning, forecasting, scheduling, and optimization of labor resources across designated departments at Wynn Las Vegas. This role ensures staffing levels align with business demands while maintaining the highest standards of operational efficiency, guest service excellence, and cost control.The Specialist partners with operational leaders to analyze workforce data, develop schedules, and provide insights that drive productivity and optimize labor performance across the resort.Key ResponsibilitiesWorkforce Planning & ForecastingAnalyze historical trends, business volumes, and operational forecasts to support accurate labor planning.Assist in developing staffing models that align with business needs and service standards.Monitor daily, weekly, and seasonal demand patterns to identify staffing opportunities and risks.Support workforce planning initiatives and continuous improvement strategies.Scheduling & OptimizationCreate and maintain employee schedules in alignment with forecasted demand, labor budgets, and operational priorities.Ensure equitable distribution of shifts while maintaining compliance with company policies and labor guidelines.Adjust schedules in real-time based on business fluctuations and operational needs.Collaborate with department managers to resolve scheduling conflicts and optimize coverage.Reporting & AnalyticsGenerate and analyze reports related to labor utilization, staffing efficiency, productivity, and scheduling adherence.Provide actionable insights and recommendations to leadership based on workforce data analysis.Track key performance indicators such as labor cost percentage, overtime usage, and staffing variances.Support reporting needs by collecting data, establishing facts, and interpreting workforce data trends.Operational SupportAct as a liaison between Workforce Management and operational teams to ensure effective communication and execution of labor strategies.Support departments in managing staffing priorities while maintaining high levels of service and operational efficiency.Assist in addressing workforce-related challenges in fast-paced, high-volume environments.Manage multiple priorities simultaneously and meet deadlines under pressure.Compliance & AdministrationEnsure adherence to company policies, labor regulations, and scheduling standards.Maintain accurate workforce records, scheduling data, and system inputs.Support system administration related to workforce management tools (e.g., scheduling systems, timekeeping platforms).Promote safe and compliant work practices in alignment with Wynn standards.
