The Senior Beverage Manager is responsible for the strategic leadership and daily operation of all beverage outlets within a high-volume, luxury integrated resort and casino environment. This role oversees service, bars, lounges, and venue-specific beverage programs, ensuring exceptional guest experiences, operational excellence, and compliance with all regulatory standards.The Senior Beverage Manager partners with Food & Beverage leadership to drive revenue, maintain brand standards, and cultivate a high-performing team aligned with the resort’s service culture.Key ResponsibilitiesOperational LeadershipOversee day-to-day operations across all beverage outlets, including casino service bars, lounges, and specialty venuesEnsure seamless execution of service standards and SOPs across all shifts and outletsMonitor and evaluate operational performance, implementing improvements as neededManage beverage logistics including ordering, inventory, distribution, and par levelsGuest Experience & Service ExcellenceDeliver exceptional guest service, resolving escalated guest concerns promptly and professionallyMaintain a visible leadership presence on the floor, especially during peak periodsEnsure consistent execution of luxury service standards across all venuesTeam Leadership & DevelopmentLead, coach, and develop beverage managers, supervisors, bartenders, and cocktail service teamsOversee scheduling, staffing, and labor management to align with business volumeConduct performance evaluations and implement development plansFoster a culture of accountability, engagement, and excellenceFinancial PerformanceDrive revenue growth through effective beverage programming, pricing strategies, and promotionsManage departmental budgets, payroll, and cost controlsAnalyze KPIs (e.g., revenue per outlet, labor %, pour cost, inventory variance) and implement corrective actionsCompliance & Risk ManagementEnsure compliance with all local, state, and federal liquor laws and gaming regulationsEnforce responsible alcohol service, including monitoring intoxication and preventing underage serviceMaintain health, safety, and sanitation standards across all beverage operationsStrategic & Administrative ResponsibilitiesDevelop and execute short- and long-term departmental goals and initiativesCollaborate with procurement and vendors on product selection and sourcingPartner with marketing and nightlife teams on activations and eventsLead departmental meetings and facilitate cross-functional communication
