General Summary Of Duties:Provide excellent customer service to guests, coworkers and management.  Answer and direct incoming and outgoing calls, assign rooms for housekeeping services to Guest Room Attendants, maintain information in Company systems and records, and track, issue, and collect inventory of radios and iPods used by Housekeeping Department personnel. Role and Responsibilities: (Includes but is not limited to the following)Provide excellent customer service to guests, coworkers and management.Receive and direct internal/external telephone calls that have been placed with the DepartmentAssign, track, update and prioritize guest rooms for housekeeping service in REX including serving as liaison between Housekeeping, Facilities, and Hotel departments to facilitate the service for maintenance and/or rush rooms.Input information, room status, and other information into Company’s systems (including but not limited to REX and HotSos) for room reports.Communicate by way of written data that pertains to guest rooms, rooming areas, and employee relations.Collect, inventory, and log radios and Ipod devices according to property guidelines.Duties as assigned by management.
