The main duty of the Status Board Operator is to respond to calls and fulfill requests from guests and various departments, ensuring outstanding guest service. Additionally, the operator is tasked with assigning rooms to Guest Room Attendants (GRAs) and Utility Housepersons.Job Responsibilities:Answer telephone calls, respond to questions and handle requests from internal and external guests according to Wynn Las Vegas guidelines; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments as needed.Monitor room assignments on Amadeus, REX, and other department-specific systems to ensure productivity goals are metOversee and coordinate work orders, including room moves and guest service requests.Assigning work orders to utility housepersons such as shampoos, drapes, furniture movement, and marble polishing.Prioritize and expedite rush rooms in collaboration with guest room attendants (GRAs) and assistant managersCommunicate with assistant managers and tower managers any essential information such as guest complaints/requests.Monitor rooms for check-outs and ready-for-inspection as well as rooms on queue, and alert assistant managers and tower managers, as neededHandle guests need (service calls) as quickly, efficiently, and courteously as possible, making sure all calls, work orders, requests, and related information are completely tracked as established by department proceduresResolve guest concerns when possible and escalate issues to management when necessary; ensure department leadership is informed of all significant complaintsNotify housekeeping managers or supervisors of rooms requiring preparation for VIP arrivals or special projects.Assist Rooms Control team with operational tasks as needed.Maintain accurate attendance records by processing call-offs, tardies, and early-outs for team members.Attend required training classes and apply updated service standards, operational procedures, and safety practices to daily responsibilities.Performs additional job-related duties as assigned
