Job DescriptionInsight Global is seeking 4 highly skilled Casino Operations Trainers to join our casino gaming client's team. This role is pivotal in ensuring their clients operational needs are met through effective training and support. The ideal candidate will have a deep understanding of casino operations, including cage, slot operations, and the software that supports these niche areas. As a Casino Operations Trainer, you will complete tasks such as conducting interview meetings with clients to understand their operational needs and design customized training curriculums. You will validate system deployments in customer labs, troubleshoot issues with software engineers, and provide ongoing support, including quality assurance tasks. Staying updated on best practices in the casino industry and applying this knowledge to training and support activities will be crucial. Additionally, you will travel to client sites as needed, typically from Monday to Friday, with occasional weekend support for go-live events.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsIn-depth understanding of casino industry operations, particularly in cage, slot operations, marketing, accounting, and table games. Experience in training and communication, with a proven track record of designing and delivering effective training programs. Familiarity with software systems that support casino operations. Ability to quickly come up to speed with new systems and processes. Experience working closely with software engineers or technical support specialists.Awareness that the role involves a mix of training (1/3), application support (1/3), and quality assurance (1/3). Proficiency in Microsoft Office products, including PowerPoint and Excel. Experience providing go-live support. Knowledge of best practices in the casino industry and the ability to configure systems accordingly. Experience in interviewing clients and stakeholders to gather operational requirements.Technical and quality assurance skills to ensure systems are set up and functioning correctly. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
