World of Westgate (WOW) University is an educational entity and strategic tool to achieve the company mission of putting our Owners on vacation, keeping them engaged, and making applicable payments timely. Positioned at Westgate’s larger resorts at strategic hours to meet face to face with Owners and conduct weekly classroom-style educational events, The Owner Engagement Specialist must have a thorough knowledge of all Westgate products and services, can effectively troubleshoot, resolve problems, and provide positive customer experiences.Duties
Delivering outstanding customer service internal and external by greeting each owner with a smile and addressing their needs promptly.
Build positive relationships with owners by using their names, and making them feel welcome.
Entering daily reporting feedback on customer's inquiries.
Office hours and classes will be tested to maximize Owner participation and can be flexible. Owner check-in days are Friday, Saturday, and Sunday, so weekends are required.
Responsible for explaining, and educating owners on owner benefits.
Communicating clearly and professionally with customers and all levels of employees.
Must be comfortable speaking on a public platform to owners.
Solving problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Periodically observe sales and service encounters; study sales, technical, service, and customer experience results reports; confer with management.
Performing all other duties as required.
100% assigned to Westgate Resort(s).
Additional travel may be necessary as Westgate University evolves.To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.
