The Restaurant Floor Lead plays a critical role in ensuring smooth daily operations and delivering exceptional guest experiences. This position requires a dynamic individual who leads with empathy, precision, and adaptability.
Key Responsibilities:
Team Leadership: Supervise and support front-of-house staff, ensuring clear communication, accountability, and a positive work environment.
Guest Relations: Address guest inquiries and resolve complaints with professionalism, patience, and a commitment to satisfaction.
Regulatory Compliance: Stay current with health department regulations and ensure all standards are consistently met or exceeded.
Operational Excellence: Maintain high standards of cleanliness, food safety, and overall restaurant quality across all shifts.
Problem Solving: Respond to unexpected issues calmly and constructively, modeling a solution-oriented mindset.
Approachability & Growth: Foster a welcoming presence for both guests and team members, remaining open to feedback and continuous improvement.
This role is ideal for someone who thrives in fast-paced environments, values teamwork, and leads with both heart and discipline.
