Winnie & Ethel's Downtown Diner in Las Vegas, NV seeks an experienced host to join our team 4 - 5 shifts weekly from 7:45 - 2 pm daily (schedule will include weekday and weekend shifts). We are located in downtown Las Vegas at the Huntridge Shopping Center, 1130 E Charleston Blvd 140. Our ideal candidate is self-driven, hard-working, dependable and fun. The starting pay for this position is $12/hr + tip share equal to 10% of daily net sales.
Walk-in applicants are welcome Friday, February 20, 2025, from 1 - 4 pm
HOST'S MISSION:
As a HOST, your mission is create a fantastic first-impression for our guests (whether in-person or on the phone), by quickly, efficiently, and courteously handling reservations, walk-ins, and waitlist guests throughout each service.
BENEFITS
Semi-monthly Pay
Direct Deposit
Paid time off accrual after 90 days of employment
Matching charitable donation contributions after 90 days of employment
Competitive hourly rates with opportunities for advancement for dependable, high-performing team members with great attitudes
RESPONSIBILITIES
Warmly and graciously greet all guests and seat them at tables or in waiting areas.
Open the front door for guests entering or leaving the restaurant when possible.
Provide guests with menus and inform them of their server’s name upon seating.
Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Locate waiting parties when tables become available.
Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls.
Receive and record guests' dining reservations; manage existing reservations upon guests' arrival
Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Inform guests of establishment specialties and features.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Relay messages to servers and bussers as needed.
Thank guests as they leave and invite them to return.
Attend all scheduled employee meetings and offers suggestions for improvement.
Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Keep restrooms clean and well-maintained during service.
Assist in (re)stocking condiment caddies and (re)setting tables throughout service.
Assist in maintaining a clean and neat dining room.
Alert servers to guests needs as observed
PHYSICAL REQUIREMENTS
Stand and walk for 4 - 6 hours with minimal breaks
Regularly lift up to 20 lbs
Must be physically able to bend, kneel, and pick up debris from the floor and wipe tables and dining room furniture
QUALIFICATIONS
18+ years old with a high school degree
Minimum 1 year experience as a Host in a reputable, high-volume, full-service restaurant; +1 year preferred.
Minimum 6 months' experience using OpenTable reservation and waitlist system on a tablet or PC
Ability to work efficiently in a self-directed environment fulfilling responsibilities with minimal oversight or direction
Must have a current SNHD Food Handler card.
Must be able to accept direct deposit payment payment.
Legal right to work in the United States and fluent English written and verbal skills required.
