Summary
Are you looking to break into a new career path that offers job stability and room for growth?
Do you enjoy being able to tackle tasks independently, without being micromanaged?
Are you looking to join a team that is dedicated to achieving greatness and genuinely enjoys coming into work every morning?
We're on the lookout for an Order Processing Specialist to join our team. This position will report to our amazing Director of Customer Success; This role involves handling a mix of tasks such as processing orders, reviewing purchase orders, setting up accounts, generating invoices, answering phones, and helping customers with basic inquiries. We need someone who is proactive, enjoys solving problems, and thrives on being the go-to person for a variety of tasks. If you love working with both colleagues and customers, you'll fit right in! We truly care about our employee's happiness and success, and we believe that being part of our team is a fantastic opportunity. Come join us by applying here
Essential Duties and Responsibilities
Provides excellent customer service to both external and internal customers
Processes invoices for emergency service, preventative maintenance, batteries, parts, and equipment orders
Answer incoming calls and directs callers to appropriate department/employee as needed
Review orders for accuracy, enter orders into system
Ability to write, proof, and test standard operating procedures
Strong willingness to embrace the highest level of quality to achieve zero defects
Other duties as assigned
Requirements
Demonstrated ability to pay close attention to detail is essential.
Capable of quickly resolving problems, handling multiple tasks, and managing conflicts with customers.
Proficient in verbal communication with customers and colleagues over the phone, possessing exceptional interpersonal and organizational skills. Strong written communication skills, including email correspondence, are also necessary.
Proficient in Microsoft Office Suite (Word, Excel) and Internet Explorer. Familiarity with internet use is a must.
Experience with MieTrak Accounting software and CRM software is advantageous.
Knowledge of UPS Makes/Models, Battery Makes/Models, and basic troubleshooting procedures is desirable, but training will be provided!
Hours: Monday-Thursday: 7:00am-3:30pm/Friday: 6:00am-1:00pm
BENEFITS:
Health/Vision insurance
Dental insurance
401k with Company Match
ETO (Earned Time Off)
Did we mention starting the weekend early on Fridays?!
COMPANY OVERVIEW:
Nationwide Power Solutions, Inc. (www.nationwidepower.com) is a national provider of power quality solutions designed to increase the availability and uptime of any mission-critical application or process, from a simple desktop PC to a large Data Center.
Nationwide Power solutions include Uninterruptible Power Supplies, Emergency Generators, Batteries, Power Distribution Units, Harmonic Filters, Surge Suppressors, Inverters, Air Conditioners and Power Management Software. Added-value services include Power Architecture Design and Project Management, Site Audits, Remote Supervision, Emergency Service, Maintenance Contracts, Training and more. These services are available to customers 7 days a week, 24 hours a day, from coast to coast.
We're not just another critical power service company. Our goal is to be industry best, not necessarily the biggest. We're also growing exponentially, so if you have the skills and drive to provide industry best in quality and service, please apply here!
