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American Tax Service
Manager of Sales Job Description
Position Title - Sales Manager
Department - Sales
Reports To - President of Operations
Manager of Sales Administration Responsibilities:
Oversee the Sales department
Hands-on oversight of the Sales pipeline
Developing & executing strategic plans to achieve monthly sales targets (both individual & department) & expand our customer base.
Responsible for new employee & continuous training of our Sales staff.
Listen to call recordings to ensure Sales staff are adhering to compliance standards as well as for training purposes.
Conduct continuous individual & department meetings.
Oversee departmental metrics & scheduled reporting including but not limited to inbound/outbound call data, close rates, lead source performance, prospect follow ups, refund amounts & rates, ROI for each staff member & lead source, prospect aging & much more.
Set department & individual staff sales targets & coach staff on how to reach them.
Oversee staff work, lunch & break schedules, & adherence thereto.
Work closely with our Marketing team on providing feedback on lead source performance.
Liaise regularly with other department managers including Reception, Customer Service, Resolution, Tax Preparation, Document Processing & more.
Make recommendations on Sales department processes & procedures.
Manage call scripting & oversee adherence.
Ensure proper staff usage of our CRM system.
Building & maintaining strong, long-lasting customer relationships.
Manager of Sales Administration Skills & Qualifications:
Proven ability to drive the sales process from plan to close.
Proven ability to articulate the distinct aspects of products & services.
Proven ability to position products against competitors.
Ability to communicate, present and influence all levels of the organization, including executive and C-level.
Excellent coaching, motivating, listening, negotiation & presentation skills.
Excellent verbal & written communications skills.
Manager of Sales Administration Education, Experience, and Licensing Requirements:
Minimum 5 years of experience in a Sales Leadership role (i.e., Manager, Director, VP) consistently meeting or exceeding targets.
Tax relief industry experience preferred but not required. Debt relief experience (personal, student loan, collections) a plus.
