Company Overview: Universal Windows and Solar Direct is a leading provider of home improvement services dedicated to enhancing the comfort, functionality, and aesthetic appeal of residential properties. With a commitment to superior craftsmanship and customer satisfaction, we offer a comprehensive range of renovation and remodeling solutions tailored to meet our clients' needs. Join our team and play a pivotal role in delivering exceptional service and transforming homes across our community.
Position Overview: We are seeking an experienced and results-driven Phone Room Manager to lead our home improvements phone room team. As the primary point of contact for potential customers, you will be responsible for overseeing all aspects of outbound sales calls, appointment scheduling, and customer relationship management. This role offers a unique opportunity to leverage your leadership skills and industry knowledge to drive revenue growth and exceed performance targets.
Key Responsibilities:
Lead and manage a team of phone room representatives, providing guidance, coaching, and training to optimize performance and achieve sales goals.
Develop and implement strategies to generate qualified leads and appointments through outbound calling campaigns, and lead nurturing activities.
Monitor call volume, productivity, and quality metrics to ensure adherence to established standards and identify opportunities for improvement.
Collaborate with the sales and marketing teams to align phone room activities with overall business objectives and marketing initiatives.
Maintain accurate records of customer interactions, sales activities, and appointment scheduling using CRM software or other designated systems.
Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth.
Stay informed about industry trends, market dynamics, and competitor activities to inform strategic decision-making and stay ahead of the competition.
Foster a positive and collaborative work environment that encourages teamwork, accountability, and continuous improvement.
Qualifications:
Previous experience in a leadership role within a phone room or call center environment, preferably in the home improvement or construction industry.
Proven track record of achieving sales targets and driving results through effective team management and coaching.
Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers and team members.
Proficiency in CRM software and other sales productivity tools, with the ability to analyze data and generate insights to inform decision-making.
Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities in a fast-paced environment.
Knowledge of home improvement products, services, and industry trends is preferred but not required.
Ability to thrive in a dynamic and challenging environment, with a positive attitude and a willingness to adapt to changing business needs.
Must have knowledge of running a phone room, purchasing leads, DID's, etc
