JOB PROFILE (a summary of key responsibilities and subjective attributes):
Responsible for providing strategic direction and managing the entire spa, fitness, pool and related recreation areas to ensure smooth operation of all systems and services required to meet Company standards to provide outstanding guest service and financial profitability. Builds and manages teams effectively.
STANDARD SPECIFICATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
SKILLS AND QUALIFICATIONS:
Essential:
1) High school diploma or general education degree (GED), or equivalent combination of education and experience.
2) Five or more years of related and progressive luxury spa management experience. Strong knowledge of spa operations and working knowledge of general health and sanitation codes
3) Possess solid knowledge of luxury spa management, hotel service standards, guest relations and etiquette.
4) Ability and experience in successfully leading and coordinating staff in a high volume, time sensitive environment.
5) Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
6) Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria.
7) Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
8) Attention to detail.
9) Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
10) Requires working knowledge of MS Office applications, Micros and other technology skills.
ESSENTIAL JOB FUNCTIONS:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
1) Provides overall strategic direction and daily oversight for all aspects of Spa and Spa operations, including being accountable for the financial results, guest satisfaction, and overall performance of the department.
2) Manages team members in all spa, fitness and other spa operations areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for planning department goals and directing team members to achieve results.
3) Creates a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and team member satisfaction, while creating a culture of
excellence in which all team members strive for maximum performance levels. Ensures staff receives any required training or attends mandatory meetings.
4) Coordinates and attends sales blitzes in the community to market the Spa services and increase visibility. Partners with appropriate Sales staff to generate new or additional business.
5) Achieves budgeted revenues, controls expenses and maximizes profitability within assigned areas.
6) Makes decisions and takes action based on that information to maximize profitability.
7) Maximizes profitability by optimizing spa prices and service selection.
8) Assists in developing and implementing new spa services, pricing, marketing strategies and programs.
9) Ensures guests receive outstanding, consistent, exceptional service by circulating through each area of responsibility. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
10) Ensures all spa, pool and fitness areas are clean and properly set up. Maintains sufficient inventory of supplies and equipment and orders as needed.
11) Monitors SOPs to ensure consistent AAA standards and exceptional service is provided.
12) Participates in weekly meeting with Management Team to ensure weekly goals, challenges, and service standards are met.
13) Ensures department follows all standard sanitation and health department guidelines.
14) Follows all safety policies and procedures. Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations.
15) Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
16) Any additional duties assigned by direct supervisor.
Additional Responsibilities:
17) Makes merit decisions within budget or established guidelines. Determines promotions or reclassification within company policy.
18) Approves leave and time away from work within company policy.
19) Responds to guest inquiries and coordinates special arrangements and requests.
20) Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
21) Ensures that minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Tuition reimbursement
Vision insurance
Shift:
Day shift
Evening shift
Morning shift
Work Location: In person
