Extensive knowledge of various software and hardware is required. We are looking for a smart, enthusiastic individual that works well in a team environment. You must have excellent client facing skills and have the skills necessary to build, grow and maintain client relationships. We are a local Managed Service Provider (MSP) with over 40 years in business and clients that have been with us over 20 years. Client relations are extremely important to us. After hours on call one to two weeks per month required. Overnight travel with a minimum of 3 contiguous days a month is possible. This is NOT a remote position.
The IT Systems Engineer III will be:
Serving as an escalation point for any/all helpdesk support tickets that are escalated from our Level I and Level II engineers or assigned by our dispatcher.
Implementing new systems and network solutions and/or improving the efficiency of current implementations
Serving as an integral member of Project Delivery by providing hands-on technical support for complex projects, focusing on production and implementation
Install, configure, and support network equipment, including routers, switches and firewalls
Support VMware virtual servers
Support Windows Server 2012-2022, including issues with Active Directory, domain operations, etc.
Provide infrastructure support in all areas needed including storage, networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting
Mentor/Coach to junior engineers
An active leader of the technical support team
Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides
Responsible for maintaining detailed time tracking of your work
Qualifications:
Microsoft 365: 5+ years (Required)
Network/Switching/Routing/Firewall: 5+ years (Required)
Microsoft Windows Server management/configuration/troubleshooting: 5+ years (Required)
Working at a Managed Service Provider (MSP): 5+ years (Required)
Core Skills and Experience:
Minimum 10 Years IT experience
O365 Administration
Windows Server Administration 2012-2022
GPO management
Network administration/management
Virtualization
Experience with Veeam
BDR Experience
5+ years prior MSP experience
5+ years of Windows Server troubleshooting and deployment experience including Domain creation, DHCP/DNS, DFS replication
5+ years of firewall/network layer support and deployment experience including VLAN and switch configuration and troubleshooting
5+ years of hands-on networking experience (routing and switching)
Knowledge of PowerShell and scripting
VMware ESXi 6.X host build out and troubleshooting experience
Able to perform onsite site assessments, monthly Managed Service site visits, technical assessments, account management and implementation of tools such as RMM, Cybersecurity stack, Backup/Disaster Recovery, GPO, iLO, VMware/Hyper-V, etc.
Experience with MAC devices such as Macbooks/iPads is a huge plus
Able to solve complex problems, helpdesk issues at the highest level and be the escalation point for Jr. Engineers
Ability to handle server/network level projects and serve as the primary POC
Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting
Exceptional troubleshooting skills
Required Professional Skills:
Superior verbal and written communication skills
Top-class customer service skills
Excellent documentation, reporting, and planning skills
Conscientious, accountable, detail-oriented, thorough, and consistent
Professional demeanor and appearance; punctual, team player
Outstanding people skills
Ambition and passion for learning and teaching
Create/maintain/improve network support/client support documentation and processes
Ability to lift 50+ pounds (UPS/Switches/Servers, etc)
Benefits:
Health Insurance 65% employer paid
Dental Insurance available
Vision Insurance available
Paid Time Off
Referral Program
Holidays/Weekends off (except for on-call rotation)
Work from home Fridays
12 holidays off per year
M-F 8am-5pm
Please submit cover letter/resume documenting required experience and three references.
Compensation:
$69K - $72K/year
