CityReno StateNV ShiftVaries Type of ShiftFull Time DepartmentFood & Beverage Lucky's Assistant Manager-RENO Golden Gaming (Northern NV) Description:Summary:Responsible for assisting with the overall operation of the Tavern, including service, staffing, and efficiency. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.Essential Functions and Responsibilities:
Oversee the operation of the tavern in the absence of the General Manager/Tavern Manager
Supervise staff to ensure the tavern is clean and tables properly set, guests receive timely service and the staff is following set procedures. Observes and evaluates team members and work procedures to ensure quality standards and service
Inspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures that it is properly stocked
Perform all administrative duties of the tavern including payroll, scheduling, PTO, etc.
Handle and inform Regional Operations Manager or Vice-President of Operations of any unusual incidents and/or events involving guests or team members
Assign stations and side work to all staff
Assist in administering disciplinary action
Maintain a working knowledge of operational procedures of the positions under supervision, both front and back of house
Present a professional manner at all times
Prepare and serve all drinks to proper specifications and ensures service staff does also
Handle guest complaints
Follow proper cash control procedures. Correct handling and counting of all cash and credit card transactions. Ensure staff is properly trained in the procedures
Maintain extensive knowledge of and ensures service staff is well trained in the following:
Liquor laws and regulations concerning service of alcoholic beverages including knowing when and how to enforce the customer limit regulations and ensure proper age of guests through identification set by Company.
Knowledge of Golden Entertainment Internal Control Procedures and NRS Regulation 6-A relating to all currency transactions
Southern Nevada Health District standards
Complete and oversee set-up and cleaning of the bar area. Check the coolers to ensure proper operation, ordering, stocking bar supplies, cleaning and checking the CO2 tanks and changing beer kegs. Also included is the washing of all bar dishware and adhering to side work lists
Makes change for slot players
Provide prompt, courteous service to guests at the bar. Responsible to maintain a friendly, happy and pleasant atmosphere at the bar
Maintain all company and health department sanitation requirements and a safe working environment
Maintain overall product knowledge of all menu items, including food and drink
Enforce Company uniform and dress code policy ensuring team member’s appearance, cleanliness, uniform attire and name tag are within policy guidelines
Adhere to all company directives and policies and ensures staff follows the same
Provide outstanding customer service in a timely manner to both guests and fellow team members
Perform other duties as assigned
Requirements:Qualifications
Two to five years restaurant/gaming and supervisory experience
Knowledge of POS operations
Have a positive attitude with the ability to motivate team members, a strong work ethic and the ability to work independently
Ability to effectively communicate in one-on-one, small group, and large group settings
Able to effectively present information to top management and public groups
Ability to apply common sense reasoning to variety of situations
Able to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents
Ability to write effective letters, memos, speeches, and articles for publication. Ability to respond to inquiries or complaints from staff members at all levels, guests, regulatory agencies, or members of the business community
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference
Intermediate computer skills
At least 21 years of age
High school diploma or equivalent
Ability to functionally communicate occupational-based English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Gaming
Non-Gaming
Health
Alcohol Awareness
Physical Requirements
Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over head
Occasionally bend, reach, twist, climb, squat, kneel, and sit
Constantly standing and walking
Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky and noisy
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Return to Search (AppJobSearch1.jsp)
