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CityReno StateNV ShiftVaries Type of ShiftFull Time DepartmentFood & Beverage Tavern Bartender 602 Golden Gaming (Northern NV) Description:Summary:Mix and serve alcoholic and non-alcoholic beverages according to established recipes and procedures. Responsible for having strong menu knowledge, conducting proper presentation of the menu, informing guests of daily specialties, beer, spirits & wine list, making recommendations of personal favorites, take orders, assists with delivering food, and processes payments for guests. Deliver exceptional, authentic guest service to care for the guests.Provide information to guests about the benefits of being a player’s club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assist club members with any questions and/or concerns regarding the club. Create an atmosphere of excitement that is compelling for guests.Essential Functions and Responsibilities:
Greet guests in an upbeat and positive manner
Enthusiastically demonstrate knowledge of beer, spirits, wines, and menu items, including house specials, item descriptions, ingredients and preparation techniques
Uses non-intrusive suggestive selling techniques to sell beverages and food items at the bar
Take beverage and food orders according to service standards
Serve and replenish drinks in a timely manner, offers refills or new drink when the glass is approximately half full
Input orders accurately into POS system using the Universal Seating guidelines
Resolve guest complaints ensuring guest satisfaction and communicates situation to management
Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks
Adhere to the proper par stock ordering procedures
Know when and how to enforce the customer limit regulations
Ensure proper age of guests through identification procedure set by Company
Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings
Enroll and create new member accounts
Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.
Print cash and/or comp vouchers, reprint player cards, issue pin code numbers, enroll new players for new player incentives
Issue jackpot payouts and cash-outs for gaming players
Enter jackpot data information in the computer system accurately
Check coolers to ensure proper operations, orders and stocks bar supplies, checks the CO2 tanks and changes beer keys (as applicable)
Responsible for maintaining the cleanliness of the tavern and ensuring that the bar, dining room, and restrooms are neat and well stocked. This side work may include but is not limited to wiping down counters, cleaning dishes, restocking service areas and bathrooms, sweeping the dining room floor, refilling condiments, stocking the bar, and restocking the refrigerator
Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained
Extend courteous departures as guests leave and invite them to return
Maintain knowledge of tavern events and local activities in order to respond to guest inquiries
Ensure all food and drink is served within health, safety, and sanitation guidelines
Assist other team members, when needed, in instances of food running, side work, drink orders.
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements:Qualifications
Previous bartending experience preferred
Experience providing high-touch guest service expected in fun, high-energy environment
Knowledge of beers, spirits, and wines
Must be comfortable with self-banking
Must be team-oriented
Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
Previous experience exercising sound judgment when dealing with difficult guest situations
Proven experience providing high level of guest service
Previous experience with point-of-sale systems, computers and calculators
At least 21 years of age
High school diploma or equivalent preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Alcohol Awareness
Non-Gaming
Gaming
Food Handler (Clark County locations only)
Physical Requirements
Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over head
Frequently push, pull, and maneuver items weighing up to 160 lbs.
Occasionally bend, reach, climb, squat, kneel, communicate via radio, and distinguish between shades of color
Constantly walk, stand, and use of hearing and vision
Work Environment Potential Conditions
Noisy
Smoky
Hot or cold environment
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Return to Search (AppJobSearch1.jsp)
