About the Company:
Vino Volo is an innovative, high-end retail and wine bar concept backed by leaders in the wine, retail, and hospitality industries. Vino Volo's award-winning experience has been featured in USA Today, The Wall Street Journal, The New York Times, and dozens of other publications. With over 37 stores open in locations post-security in airports and city location, Vino Volo is growing rapidly and expanding its team. For additional information about Vino Volo, visit www.vinovolo.com.
The Associate is responsible for surprising and delighting Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge or in the retail section of the store. The Associate is responsible for assisting their team with all aspect of daily operations of the store. The primary goals of the Associate are to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, and retail bottles of wine to these same customers.
Essential Duties and Responsibilities:
Provide excellent service to customers. Engage customers in a friendly and approachable manner, answer any questions they may have, quickly serve them wine and/or food and tender payment
Actively up-sell guests on food, wine and merchandise in order to enhance their experience
Ensure that all food orders are prepared quickly and properly
Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
Ensure that all alcohol beverage control regulations are followed. Help prevent underage and intoxicated persons from being served
Clean, stock and maintain the store
Other duties as needed
Opportunity for advancement as early as three months after hire
Opportunity for relocation
Required Education, Skills and Experience:
Skilled at and enjoys delivering excellent customer service
Enthusiasm for wines and a desire to learn more about wines
Highly responsible and reliable
Experienced with and proficient at using retail point-of-sale systems
21 years of age or older (must be able to taste and evaluate product)
Ability to communicate in English effectively, both orally and in writing. Able to work overtime or late into the evening in the event of flight delays
Able to carry and balance a flight of wine
Able to push, pull, lift ad/or carry up to 50 pound
Supervision Received and Exercised: Works under the general supervision of the General Manager. No formal supervisory responsibilities.
Education and Experience Requirements: High school diploma or equivalent required; 2-year college degree is favored. Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry.
Qualified candidates should apply via: https://my.peoplematter.at/taste/Hire Please be sure to select the appropriate location for which you are applying.