The Line Service Customer Liaison position is a high touch customer service role responsible for a variety of duties that contribute towards the safe operation of club aircraft and provides an unparalleled level of service to our members. You will routinely use knowledge of the company’s policies and procedures to provide efficient and excellent service to club members as well as maintain the appearance of our aircraft.
You will be expected to:
Work as part of a team delivering safe and efficient aircraft services while providing a pleasant, welcoming atmosphere to club members and their guests.
Collaborate and work closely with the maintenance shop to make sure aircraft are kept well maintained, are on the schedule for regular interval maintenance and that all customer “squawks” are effectively and efficiently communicated to the maintenance team.
Service aircraft as requested by management or club members, such as making sure aircraft are refueled after each flight, de-icing aircraft in the winter months, checking aircraft for required documentation and supplies and moving aircraft in and out of hangars, as necessary.
Maintain safe, clean and secure ramps and operations
Provide professional and friendly customer service while exhibiting a positive, safety conscious and helpful attitude
Maintain/update digital records of flight time in aircraft
Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
Create accurate records pertaining to time worked and activities and services performed
Abide by emergency response procedures when/if critical events occur
Recommend improvements to company standards, administrative procedures, facilities, methods, and practices to the appropriate management personnel
Other duties as requested
Job Responsibilities
The following are essential to the job, in addition to those listed above. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
Safely and accurately conduct flight line operations in accordance with established policies and procedures
Regular and reliable in-person and timely attendance for all shifts
This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
Ability to prioritize and perform multiple tasks simultaneously
Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to management
Job Qualifications
To qualify for this position, applicants and those in the role must have:
High school diploma or general education degree (GED)
Minimum of 18 years of age
A valid state driver’s license
Ability to pass background checks (criminal and motor vehicle), drug tests
Ability to pass a color vision test for purposes of inspecting aviation fuel
Ability to use a computer and email
Excellent verbal and written communication skills
Ability to work in various weather conditions
Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training
Our Benefits:
Health Insurance (after 30 days of employment)
Paid time off
Employee Flight Discount
