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PRIORITY GIVEN TO CANDIDATES WITH CURRENT DISPENSARY AGENT CARD
NuLeaf is looking for experienced retail sales professionals with strong customer service skills and an interest in cannabis.
Prospective applicants need not be experts on cannabis- we are confident we can help you in this respect. However, applicants must be 21 or older, outgoing, upbeat, kind, and have a passion for helping people.
We are looking for team members that are self motivated and driven to provide excellent customer service to our clients.
We foster a strong team dynamic creating an inviting, fun environment to work in.
Please note:
Sales experience and skills are a must, sales performance is continually measured, and top performers are rewarded.
Key Responsibilities
- Provide exceptional customer service to all clients, vendors, and visitors
- Receive and greet guests for both curbside and in store purchases
- Check and verify customers' IDs for legal age and validity
- Assist with reception: including answering telephone calls, emails, and general customer inquiries
- Perform dispensary opening and closing tasks as directed: clean and organize shelves, prepare product displays, examine products to ensure that they are correctly priced, stock inventory, and other tasks as directed
- Maximize sales by maintaining excellent product knowledge and using approved sales strategies
- Maintain a comprehensive knowledge of cannabis to describe and explain use, operation, and care of products to meet customer needs
- Follow procedures to utilize POS system to accurately and correctly process orders and track sales
- Follow all health, safety and sanitation regulations
- Comply with dress code requirements
- Must be punctual and present for all scheduled shifts
- Follow NuLeaf Safety Code of Conduct
- Follow NuLeaf Emergency Action Plan in the event of an emergency
- Perform other duties as assigned
Required Knowledge, Skills and Abilities
- A High School Diploma or GED
- A minimum of two years of direct customer service experience in retail
- Previous cash handling (cash and credit card transactions) experience; familiarity with POS system preferred
- Demonstrated ability to flexibly engage with a diverse customer base, using skills in active listening and verbal communication to identify and resolve customer issues
- Demonstrated ability to multi-task with attention to detail and remain focused in a highly regulated, fast-paced environment
- Demonstrated ability to maintain productivity between periods of high and low activity
- Demonstrated ability to remain calm and steady during periods of high stress or unusual events
- Demonstrated ability to quickly grasp operating policies and procedures, products, patient needs, and legal issues
- Previous experience in the cannabis industry a plus
- Strong communication skills both verbal and written
- Strong reading comprehension
- Knowledge of basic math calculations
- Knowledge of basic computer functions (PC platform, email, MS Office suite, POS system)
- Strong attention to detail and ability to focus
- Ability to work both independently and as a member of a team
- Ability to adapt and change job tasks according to business demands
- Ability to understand and follow written and verbal instructions
- Ability to work accurately and efficiently while adhering to all company policies
- Ability to speak, read, write and understand the primary languages used in the workplace; bilingual skills a plus
- Ability to work scheduled shifts and arrive for work on time; be punctual and present
- Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
- Must pass a background check
Physical Demands
- Ability to lift up to 40 lbs
- Ability to sit and or stand for periods up to four hours at a time
- No cannabis allergies
Working at NuLeaf
- This is an hourly, non-exempt position
- Employee Discount
- Education and training to support your development
Please include a PDF of your resume, and a cover letter including why you would be a good fit with NuLeaf
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
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