Job DescriptionWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe! Your work will have real-world impact, and you’ll be supported in achieving your career goals.Location/DivisionChemical Analysis division, featuring innovative analytics, from Lab to Line to Field. This position will support the Production Process and Analytics Service Team and serves a wide breath of industrial sectors including Production facilities in the Plastics, Paper, Steel, Aluminum industries along with new technology in the Lithium-Ion Battery Market.The position is remote based and collaborates with the US Gauging group. The work area will have a general focused area of Sparks, NV, and the Midwest, West coast at multiple contract customers. This could expand over time to other regions.Candidate would need to live in the Sparks/Reno, NV area and travel up to 100% in Sparks, NV, Midwest and West Coast territory.How will you make an impact?We provide onsite customer support and service for Web and Metals Measurement systems (https://www.thermofisher.com/us/en/home/industrial/manufacturing-processing/online-non-contact-measurement-gauges/metals-online-coating-weight-thickness-measurement.html) . This equipment (https://www.thermofisher.com/us/en/home/industrial/manufacturing-processing/online-non-contact-measurement-gauges/metals-online-coating-weight-thickness-measurement.html) measures weight and thickness of raw paper, plastics, steel and aluminum in the production facilities around the world. This requires 75%-100% of travel in the USA (weekend travel is rare but may be required). Must also be available to work a flexible work schedule to support a 24/7 service operation.Click to view products (https://www.thermofisher.com/us/en/home/industrial/manufacturing-processing/online-non-contact-measurement-gauges/metals-online-coating-weight-thickness-measurement.html) this position would support.What will you do?
Primary role is professional onsite and remote Service and support for Industrial Control Equipment for Plastics, paper, rubber, Metals and Lithium-Ion Processing Production Lines. Our Equipment measures the width, thickness and or weight of different materials during production. Ensuring that North American customer needs and expectations are met and exceeded within the parameters of the job.
Primary responsibility is the overall service of an assigned customer list.
Ensuring customer happiness by going above and beyond
Coordinates long term and short-term planning for maintenance, and repair events with manufacturing and management. Key Player in communicating downtime, maintenance needs, and prioritization.
System installation services
General Maintenance at customer sites as required.
How will we get here?Minimum Education
2 year technical degree, equivalent military or technical training
Minimum Experience
2+ years’ experience in an instrumentation/ service, process control environment
Knowledge, Skills, Abilities
Strong electro /mechanical, and digital literacy
Computer Networking knowledge
Strong verbal and written communication skills, including scheduling, documentation, customer liaison.
Ability to read electrical schematics and address system issues from schematics.
Knowledge of the industrial process control business is useful
Valid driver's license
Knowledge of Wonderware or similar HMI/GUI software
Knowledge of extrusion control, calendar control, and Machine direction control helpful.
Previous experience in Field Service environment
Willingness to travel as required.
Able to work independently and proactively to resolve customer issues.
Must be well organized (Installation reports, travel, scheduling, expenses)
Work with Sales Team and Engineering to improve our products.
Ability to work flexible hours.
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and chip in to our singular mission—enabling our customers to make the world healthier, cleaner and safer.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/disability accessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
