What You Get To Do:  The Quality Assurance Manager (QAM) will provide leadership and management of the Quality Assurance (QA) Department through administrative and programmatic support to assure high-quality services, promote the safety and wellbeing of people in supports, facilitate business growth, maximize customer satisfaction, and minimize organizational risk. The QA Manager will work collaboratively with all levels of operations to ensure quality standards are met and maintained. This includes program oversight, coordinating and conducting site visits, independent electronic health record (EHR) data reviews, and partnering with operations to build on strengths and fix weaknesses. The QAM will participate and lead other QA staff in working closely with internal teams to ensure that quality of service meets or exceeds industry standards and regulatory requirements.Duties include but are not limited to: Provide leadership and supervision to the QA team. Assist in quality assessment, intervention and enhancement of services and supports. Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.Data review, reporting and communication. Employee training and development. Coordinate and lead state quality assurance practices, implementing and leading national standards and practices. Assure all investigations are completed professional and in a timely manner. Assure programs meet licensure and certification requirements. Conduct regular program site visits to review operations and observe service delivery.
