Evaluate inefficiencies and recommend optimal business practices, system functionality, and behaviours. Identifying, investigating, and analysing business processes, procedures and work practices. Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour. Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system. Acting as a central reference and information source, providing guidance and assistance in the system project decision making process. Prioritize and manage workflows to ensure tasks meet client-focused deadlines and service levels. Provide exceptional customer service using strong communication and negotiation skills. Manage, maintain, and troubleshoot servers to ensure optimal performance and reliability. Perform regular server backups, upgrades, and patching as per security and operational requirements. Monitor server health and proactively address potential issues to maintain uptime. 
Implement and oversee security measures to protect server environments and data integrity. Provide training on desktop environments and applications to end-users as required. Offer Tier 2/3 technical support, including diagnosing and resolving hardware/software issues. Configure, install, monitor, and support ICT environments with technical expertise. Administer and maintain the company’s IT infrastructure components including Cloud services, VMware Clusters, M365, AD Services, ITIL, MS Exchange, and other core platforms Manage and maintain Microsoft 365, Azure AD, and email gateway defenses (e.g., Barracuda, Microsoft Defender). Setup and manage IT equipment, including laptops, printers, and network switches. Develop and maintain ICT documentation, including knowledgebase articles, work instructions, policies, and operational procedures. Conduct regular system reviews and generate efficiency reports with actionable insights. Deploying and managing the 3CX phone systems/servers. Offer on-site and remote operational support to client sites as required. 
