Are you a proactive and people-focused leader with a passion for community care? Do you enjoy mentoring teams, managing projects, and making sure policies and procedures are not just followed, but continuously improved?We’re looking for an experienced leader to join our CHSP Assessment team in a full-time permanent role, based in Bella Vista, with hybrid working arrangements. This is a fantastic opportunity to lead a large, dynamic team and play a key role in shaping how we support older Australians to live independently.What’s on OfferA leadership role in a high performing teamHybrid work optionsA chance to lead and contribute to meaningful projectsWorking for a non-profit organisation, you can salary package up to $18,500 tax free.What we’re looking forStrong leadership and mentoring experience in a community, call centre, or client-focused environmentUnderstand of Aged care funding models (e.g. CHSP) would be advantageousExperience managing remote teams and driving performanceExcellent communication, organisational, and analytical skillsAbility to manage multiple priorities independently and proactivelyAdvanced computer skills (Word, Excel, PowerPoint; Salesforce experience is a plus)The roleYou’ll be leading a large team of CHSP assessment consultants, providing day-to-day support, coaching, and guidance to ensure high-quality service delivery. You’ll also be actively involved in running and contributing to projects that improve team operations and client outcomes.Your responsibilities will include:Leading and mentoring the team through regular one-on-ones and team meetingsOverseeing performance across key metrics like assessments, client satisfaction, and responsivenessConducting call audits and reviewing assessment data to ensure compliance and qualitySupporting complex client needs and managing escalated referralsEnsuring accurate and timely updates to client records in SalesforceEscalating clinical situations appropriately and promptlyA key focus of this role is the review and enhancement of policies and procedures to ensure they remain current, relevant, and aligned with best practice. You’ll collaborate closely with stakeholders to identify gaps, streamline processes, and drive continuous improvement across the team.Why choose SilverchainEveryone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort.  Best Care is care that is safe, personal, connected and effective.We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.  As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home. We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.How to applyTo submit your application, click ‘Apply’.Prior to commencement, every preferred candidate must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (although not mandatory it is highly recommended).At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.For more information contact our recruitment team at talent.khs@silverchain.org.au.Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.
