What You’ll DoAs a Team Leader, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high performing and engaged colleague experience.
You will provide clear direction, daily coaching, and in-the-moment feedback to ensure colleagues understand expectations, deliver great service, and maintain strong store standards. With a consistent focus on size availability, stock fill, and merchandising execution, you will help maximize sales while creating a fast, friendly, and efficient shopping experience for customers.
Daily, you will collaborate with managers across the store to support colleague performance, manage operational priorities, and contribute to a positive, inclusive, and high-engagement culture. Here is how it looks in action:
    Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
    Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
    Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
    Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
    Support day-to-day store operations, including opening, closing, and store duty management when needed.
    Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
    Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
    Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.
