AECOM seeks a seasoned leader to anchor AECOM’s Upstate New York water and wastewater business. You will serve as our Client Account Manager (CAM) for cornerstone municipal utilities in Upstate New York, while leading the local practice across wastewater and water treatment, conveyance, and civil engineering. You will pair seller/doer leadership with people management, driving growth and delivery excellence, and serving as a strong, visible presence in our Buffalo office. This role targets an individual with deep technical credibility in water / wastewater systems and proven account leadership.This role will be based in Upstate New York, preferably the Buffalo or Rochester area and will follow a hybrid work arrangement to lead teams and engage clients. Will require local travel within New York and occasional regional travel as needed.Key Responsibilities:Client & Market Leadership Lead strategic account planning for priority utilities: relationship mapping, growth plans, and opportunity roadmaps. Shape pursuits from pre-positioning through negotiation: win themes, solution framing, pricing strategy alignment, and compliant, compelling proposals. Anticipate and translate market drivers (SRF/WIIA, IIJA/BIL, PFAS, CSO/wet weather, climate resilience, digital/AI readiness) into client strategies and offerings. Champion client satisfaction through proactive issue resolution and continuous feedback loops.Practice & People Leadership (Buffalo Office) Serve as the visible practice leader: mentor, coach, and develop teams; drive recruiting, onboarding, and career pathways. Manage resources, utilization, backlog health, staffing plans, and project delivery standards. Foster an inclusive, collaborative, high-performance culture with strong in-office presence.Delivery Excellence Partner with technical leaders to deliver planning, design, and program services for wastewater/water treatment and conveyance in dense urban systems. Advance differentiation via digital delivery, asset management, sustainability/resilience, and program/IDIQ/task-order execution.Growth & Portfolio Health Build a qualified pipeline, forecast pursuits, improve hit rates, and enforce go/no-go discipline. Maintain CRM rigor, pursuit reporting, and portfolio hygiene aligned to regional targets.Success Metrics (first 12–18 months) Account growth and improved hit rate on priority pursuits aligned to regional targets in Erie County. New work with new clients in Monroe and Onondaga Counties Robust, qualified pipeline with clear pre-positioning and capture plans. High client satisfaction (surveys, repeat work, references). Strong office performance: increase staffing levels, staffing stability, utilization, backlog health, and effective resource planning. 
