We seek a Service Desk Analyst to join our team based at a customer site in Bungendore (near Canberra). You will maintain our multi-user computer systems and assist end users in person and through technology.ResponsibilitiesAccount Management: Create and manage administrator and service accounts and maintain clear system documentation.Performance Tuning: Optimise system performance.Software Installation: Deploy system-wide software efficiently.Storage Management: Manage and optimize storage space.Server Maintenance: Support and maintain our server platform and related applications.Monitoring: Manage enterprise-wide monitoring platforms.Problem Solving: Identify and resolve infrastructure issues.Collaboration: Work with business technology groups to manage infrastructure deployments.Agile Participation: Represent users during testing in sprints.Change Management: Ensure smooth transition of solutions into production.Documentation: Create technical documentation, including plans, procedures, and manuals.Liaison: Facilitate communication between teams and manage delivery and escalation processes.Project Management: Plan, monitor, and report on team activities.Work HoursCore hours: Three rolling shifts between 0600-1800hrs.Occasional on-call and weekend work.
