In conjunction with the Branch Manager, proactively sells the Bank’s products and services to existing customers and prospects, supports the sales efforts of the platform team, ensures superior customer service levels, and assists with the management of the daily operations. Supports efforts of the Branch Manager in leading and developing the team to achieving results.Responsibilities for the Branch Assistant Manager I role include, but are not limited to the following:
Under the general direction of the branch manager, assists with the daily management of a banking office
Responsible for achievement of personal sales goals, and proactively guiding the sales activities of the platform staff toward achievement of branch goals. Through tested techniques, engage in sales and service coaching sessions with sales staff.
Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches staff to success.
Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
Responsible for branch's adherence to audit/compliance requirements
Manages customer service levels within the branch, adhering to established guidelines.
Acts as the manager on duty when the Branch Manager is away from the office
In the absence of the Branch Manager, may apply policy for routine aspects of management
May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
Expected to have/gain full understanding of the teller function
Under general direction, balancing policy and procedures to make decisions that are mutually beneficial to the bank and the customer. Incumbent seeks guidance when dealing with policy ambiguity, unfamiliar situations, etc.Qualifications:
Strong problem resolution skills
Basic business acumen and professionalism is a must.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to build relationships and strong alliances across the organization is crucial.
Must be able to quickly learn all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division’s management team.
Should have the ability gain an understanding of the “big picture” in banking – e.g., answers to questions like: How does a bank make money? What makes a product profitable?
High school diploma or equivalent.
2-4 years retail banking experience preferred.
1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
Must have a history of solid sales and service success.
Working Conditions:Incumbent must be able to transport items weighing 15 pounds or more.At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.
