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DescriptionPeople. Technology. Community. When Accertify formed in 2007, we brought together smart and innovative engineers, analysts, designers, and thought leaders. Our mission? Help merchants thrive by giving them a platform, insight, and the expertise to transform their ideas and initiatives into success. Today, we’re a wholly owned subsidiary of American Express and a leading provider of fraud prevention, identity solutions, chargeback management solutions and device intelligence technologies.Manager, Integrated Risk Solutions - Analytics will leverage a cross functional skill set and deep knowledge of: Risk management and the payments lifecycle, the Accertify suite of products used to build an integrated risk solution, strong leadership behaviors, and experience building, documenting, and operationalizing analytical solutions in a big data environment; to create, enhance, and support a strategy of real time decisions for enterprise level merchants in a first-ever integrated risk solution. They will be responsible for the day to day management of processes and procedures which stand up that high level of performance with the primary objective of establishing a repeatable best in class risk mitigation solution.Essential Duties and Responsibilities:
Manage, support, and enhance the strategic implementation with the goal of real time data availability and accuracy in the fraud and risk strategy for a large financial company
Work with Client to identify initial fraud prevention needs while developing deep understanding and roadmap for overall business objectives
Deploy the tools which the AIRS Technical Manager develops for efficient analysis of large data sets to support the ongoing risk mitigation effort for the Client
Collaborate with the AIRS Technical Manager and the AIRS Decision Science Team (DS) to develop, deploy, and support new and existing features to be leveraged by ML models for each Client decision feed
Provide industry insights to assist Client in making business decisions that continue to support best-in-class, global brand recognition
Support internal and external Client team interactions in order to exceed primary success criteria by adapting to ever changing fraud landscapes
Assist in projects related to improvement of infrastructure, processes, features, and capabilities of overall strategy including machine learning model, fraud decisioning platform, rules and rule sets
Support the gathering and processing of complex Client requirements and deliverables
Work collaboratively with internal departments to ensure solutions are delivered in a timely manner
Ensure team and Client success by gathering and maintaining an in depth knowledge of the Client’s business
Support the process of delivering the Client’s regular business reviews to senior leadership
Manage documentation effort while standing up each aspect of this new team with the goal of making this repeatable
Work collaboratively with other internal teams: Client Onboarding, Product Management, Development, Client Support, Solutions Consulting, Sales, and Technology and Operations to deliver a best in class solution for the client
Provide customer training and education, including best practices and industry insights to address latest fraud trends and scenarios
Job Requirements:
10 years working in a SaaS or similar environment OR 5 years Enterprise level Fraud and Risk Payments mitigation experience
Demonstrated success with analytical problem solving and the ability to adapt quickly to the latest fraud trends
Hands-on proficiency with one or more of the following data exploration tools: SQL, Splunk, Spark, Drill, Python (Jupyter Notebooks, PySpark, etc.), Tableau
Self-starter, comfortable leading change and getting things done
Solid project management skills, able to navigate ambiguity and rapid change
Ability to work across teams and functional areas to gain feedback and support stakeholders
Outstanding communication, presentation, time management, and interpersonal skills
Demonstrated adaptability to analyze issues and make decisions quickly
Capacity to handle shifting priorities in a fast-paced, dynamic environment
Must have strong change management and project management skills
Strong understanding of the Interceptas platform and the ability to develop new use cases to drive customer satisfaction and increased revenue for Accertify
Demonstrated knowledge of the client use cases for Accertify products and services
QualificationsSalary Range: $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: RiskPrimary Location: United StatesSchedule Full-timeReq ID: 23009613
