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Project ManagerGeneral InformationRef #:20220024634Travel Amount Required:Up to 25%Job Type:Regular-Full TimeLocation:USA - USA - RemoteJob Level:Individual Contributor - P2Description & QualificationsDescriptionThe Implementation Project Manager (PM) is a critical focal point for UKG EZCall customers. The PM manages all aspects and resources for EZCall projects and ensures timely, efficient, and successful implementations. The PM interacts directly with UKG/Customer Leadership, Product Management, and various stakeholders to communicate milestone achievements, risks & challenges, and leads any crisis and/or change management discussions with project teams.Primary Responsibilities: Participate in the SOW process as required for customer projects as well as for Partner Consultant assignments Facilitate project discovery sessions with project stakeholders; Assist with data gathering process; Document customer success criteria Facilitate project kickoff calls, team introductions, define project cadence, and develop ongoing customer communication plans Lead reoccurring customer status and planning meetings; Maintain client expectations and communicate & publish project status to the project stakeholders Prepare & update assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria Manage the project plan, issues list, and other supporting documents throughout the project in Monday.com; Document & track issues. Manage project scope; Work with stakeholders to resolve project and process issues in a timely manner Maintain adherence to UKG implementation methodologies and processesSecondary Responsibilities: Assist with management of Application Consultant project assignments Contribute to development of new processes and tools to improve the performance and effectiveness of project management delivery Strive to evaluate and drive customer satisfaction; Ensure industry leading Customer Survey results Provide accurate forecasting for each month’s go-lives Participate in Sales discovery callsQualifications 2+ plus years of project management work experience in a customer-facing enterprise software implementation/technical environment required Experience managing high volume and highly complex customer facing software implementation projects Strong leadership skills with ability to work as part of a project team as well as mentor others Strong analytical skills and experience scheduling, preparing presentations and status reports in addition to superb written and oral communication skills Ability and willingness to travel up to 25% as needed Broad knowledge of Healthcare industry and/or Scheduling Applications is a plus Experience in a SaaS environment a plus leading complex/strategic clients Bachelor’s Degree preferred and PMP Certification a plusCompany OverviewHere at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careersEEO StatementEqual Opportunity EmployerUltimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement .View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf)UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .Disability AccommodationFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.Colorado Pay LawIf you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to UKGcareers@ukg.comDisability AccommodationFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.
