Own CS Industry Insights mission for his/ her team through the delivery of Insights, Analysis, and Thought LeadershipMaintain and build productive business relationships with key client contacts. Act as a trusted advisor to senior stakeholdersAlign with account teams to advance account strategy and commercial objectivesDrive customer satisfaction, ensuring the team delivers the best-in-class analyses and relevant and impactful insightsBe a bilingual (CPS+RMS) team leader/strategist: Demonstrate an everyday Consumer- driven marketing culture Probe and provoke clients to more business questions to analyze consumer behavior Generate Leads (upsell contracts, ad-hoc, CAS) Continuously guide and coach the team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendationsOversee delivery quality and adherence to SLAs
