The Workplace IT Support Analyst, L1, is a key member of Versant Media’s Enterprise IT Operations
group, serving as the first point of contact for employees and partners requiring IT support. This role
aids both in-person (onsite), and through the help line, resolving a high percentage of issues at first
contact. Success in this position requires strong technical expertise, proactive problem-solving skills,
and a commitment to delivering exceptional customer service.
The Analyst will handle a wide range of support requests across the Versant IT landscape, escalating
complex issues when necessary while maintaining ownership and communication. This is a hands-on,
customer-facing role where professionalism, responsiveness, and technical agility are essential to
exceeding service expectations.
KEY RESPONSIBILITIES:Provide support to customers via Phone, Chat, In Person, (Onsite and TechBar)Break Fix support for IT issuesFulfill or triage customer requestsDeliver exceptional customer serviceUnderstand Team targets and deliver to themSomeone who genuinely puts their customer firstA team player who acts in the interest of allA passionate and motivated individual
