General Summary: 100% IN OFFICE POSITION
This position will be the liaison between First Financial and its current and potential members carried out via telephone and chat rather than in person. This position requires a pleasant, professional, outgoing, friendly attitude and confident manner. The ability to accept ownership for effectively resolving member issues, complaints and inquiries keeping member satisfaction at the core of every decision and behavior. Job Responsibilities:    Comply and follow all Credit Union compliance regulations.
    Handle large volume of inbound and outbound calls in a timely manner and transfer sale leads to the appropriate staff member for assistance.
    Answer inquiries by clarifying desired information; researching, locating and providing information.
    Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to management. 
    Evaluate needs of members and offer appropriate financial products and services. 
    Seize the opportunity to sell additional services to our members by recognizing the member’s needs for a product and explaining the features.
    The ability to ask probing questions, understands concerns, and overcome objections.
    Basic research of accounts to resolve any discrepancies. 
    Assist members in setting-up distributions of payroll and direct deposit via the mail.
    Maintain the Credit Unions database by updating all member information
    Assist members with any technical issues that they may experience with online banking, Debit/ATM and to escalate the issue to the appropriate department.
    Keeps Equipment operational by following established procedures (reporting malfunctions).
    Process all mail.
    Updates job knowledge by participating in educational opportunities
    Enhances organizational reputation by accepting ownership for accomplishing new and different requests.
    Perform all other job duties as assigned.
 
